Elements and Performance Criteria
- Identify the nature of the enquiry
- Determine the suitability of the customer for the financial product or service
- Products and/or services that might satisfy the customer's needs are identified
- All information required to determine the eligibility of the customer for the product or service is obtained with predetermined risk assessment criteria applied in accordance with product or service requirements
- Business proposal is prepared in compliance with legislation, regulations and codes of practice and personal authorities and if the business proposal is outside the defined guidelines, it is referred to appropriate personnel for further action
- Provide customer with information about the product or service
- Confirm sale and process documentation